3. Unable to cast the Xfinity Stream app. Unfortunately, you can't cast the Xfinity app from your phone to a TV. But here is what you can do: Use Roku to watch content. Connect a PC to your TV via Chromecast.Click the "New message" (pencil and paper) icon. The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there. As you are typing a drop-down list appears. Select "Xfinity Support" from that list. An "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of the ...Xfinity support told me Roku was doing maintenance that should be done at 11:45pm but all my other Roku apps are working fine so that’s not the problem. Tried all the restarts on modem, app and Roku and the stream starts and then kicks me back to home immediately.We see LOTS of complaints here about the the app Xfinity supplied for Roku. When problems are confined to one channel app, there is a chance the channel installation has been corrupted and it needs to be replaced with a fresh install.Step 1: Remove the power cable from the Roku device. Step 2: Remove the batteries from the remote. Step 3: Plug the Roku device back in, and wait for it to finish booting up — you should see the ...Click "Sign In" if necessary. • Click the "Peer to peer chat" icon. • Click the "New message" (pencil and paper) icon. • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line. I am an Official Xfinity Employee.Tuesday, April 18th, 2023 11:27 PM. Closed. Xfinity app will not update on Fire TV Stick. The app shows as needing an update and trys to apply but the update never sticks and when you try to load into the app it says your " Android" needs to be updated. and tries to go to an amazon update link. Tried to clear cache and data then tried to ...Remove/reinstall procedure: Highlight channel on home screen. Press * key on the Roku remote and choose Remove channel option. This will remove the channel from ALL Rokus linked to this Roku account. IMPORTANT- IF YOU SKIP THIS STEP YOU MAY NOT GET A CLEAN RE-INSTALL: Restart the Roku to clear its memory.First, make sure that your Roku and Xfinity Stream apps are both up to date. If they aren’t, update them and see if that fixes the problem. If that doesn’t work, try restarting your Roku. Sometimes apps can get stuck and restarting can fix that. If neither of those things works, the next step is to uninstall and reinstall the Xfinity Stream ...Binge Watcher. 07-23-2023 05:46 AM. Re: Xfinity app updated yesterday to version 6.13. The audio / video still out of sync on Xfinity ap. This morning trying to watch Katie Phang on MSNBC on my Roku TV 7140X YN00XR.591637. sw 12.0.0 build 4182-30 as previously reported. timestamp 2023-07-23T12:16:37Z, ID 37-293-056.I have a 55" Insignia Roku TV, on which I'm receiving the TVAPP-00100 message every time I try to use the Xfinity Stream app. I have tried the 'unplug the modem' solution and it had no effect for me. The app works fine on my 42" Insignia TV, tablet, and cell phone. Only the 55" doesn't work. I have also tried uninstalling and reinstalling the ...May 25, 2022 · How do I fix Comcast error 500? Comcast error 500 is the most common error that users encounter when using their Xfinity account. It’s caused by a …But clearly i have a subscription as the live tv works. This issue comes up in the app on my computer, when i login to the stream website, when i use my tv (roku) and ipad and phone. I've also tested it both on my network at home (with the modem) and on other networks that are not xfinity networks. on demand does not work.Our modem was replaced recently, but it seems like the streaming app servers are having some kind of outage. I can't confirm directly with Comcast, however. Edit: All our TV's are Roku's as well, and even with different accounts. We verified everything else connected to the modem/router are working and followed standard troubleshooting steps.3. Reinstall the app. If your problem is still the same, you can reinstall the Xfinity app on Roku. Press the home button on the Roku remote. Go to the Xfinity app on the screen and press the Settings button on the remote now. In the given options, select “ Remove Channel. Select the Remove Channel option.Thanks for the posts. Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more, specifically in that order.I am using the Xfinity Stream BETA app (ver 6.1.1) on multiple Roku devices. For the last couple of months or so I intermittently cannot search / find / view HD channels. Up until today I was able to exit and restart the app and the HD channels would reappear. Sometimes it took 2 or 3 tries, but was manageable.@Ericab1013 . Let's start simple. Sometimes these steps will resolve the issue with the Xfinity app. Restart the Roku. You didn't say what model Roku you have, but through the menu, it could be Settings > System > Restart, or if it's a Roku TV, look under the power settings on the menu.Jan 29, 2024 · I have the same problem, my other apps work on Roku so I believe Xfinity did something and Roku isn't in sync. But we can't be the only two people having this issueAfter the freeze, the audio will be severely out of sync with the video. The only way to resolve the desync is to back out of the stream to the Xfinity app main screen or guide, and re-enter the stream. Usually, the stream will just desync again at the next commercial break. It doesn't happen every commercial break, but I would estimate that it ...Press the “ A button ” on your remote control and go to “ Settings “. Click on “ Help “. Select the “ System Refresh “ tile. Choose “ Refresh ” Now and confirm by pressing “ OK ” on your remote. 2. Using the Xfinity My Account App. Open the Xfinity “ My Account ” app on your mobile device.The fix for me was to to assign my Roku device to the Gateway using the xfinity app on my Iphone. Log into the app, tap the Internet icon at the bottom of the screen, tap your modem under devices, tap change Wifi Settings Using xFi, tap your network device name, tap Gateway under network devices, scroll down to see all your connected devices.We would recommend uninstalling the Xfinity Stream App completely, and hard restarting the Fire Stick (or Fire TV) by unplugging it from the power outlet for several minutes. After that, power it back on, download the app again, and see if you are able to access the newest firmware version. I am an Official Xfinity Employee.Are yo getting Xfinity error TVAPP-00500 and looking for its solutions, continue reading this guide to know its causes and fixes.Roku only works on 2.4. We went to a web URL bar and typed in "10.0.0.1" Once you login, you'll see your wifi networks. (If the 2.4 and 5.0 have the same name, your device will automatically try to connect to the faster one.) Change the name of the 2.4 and scan again on your roku to see available connections.The issue was the Samsung Internet being set as the default browser on my phone. Somehow Samsung Internet app is not compatible with Xfinity features (at least with chat & appointment details). The solution is to set the default browser as Chrome. And just to be safe, I also deleted the Xfinity app cache. After doing that, the chat opened properly.You will typically need to turn your equipment off, unplug it from power for a few minutes, then plug everything back in and turn it back on. Fully close the Discovery Plus app and restart it. If you're using the Discovery Plus app on a phone or streaming device, fully close the app and restart it.This link will walk you through how to do that, if not, and this link has some other instructions that may useful for programming the remote. And so that you are not stuck without a working remote in the meantime, you can use our Xfinity TV Remote app ! If you need to, you can also order a replacement through us, the Xfinity Assistant, or by ...Thank you for joining us here on r/Comcast_Xfinity, your official source on Reddit for help with Xfinity services.As members of the Digital Care Team here at Xfinity, we can help with a wide array of concerns including troubleshooting, billing, plan changes, and more.. If you have not already, please review both the Posting Guidelines and Rules here on the sub.Here's the detailed steps to direct message us: Click "Sign In" if necessary. Click the "Direct Message” icon (upper right corner of this page) Click the "New message" (pencil and paper) icon. Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list.1 Message. I am having same issues with the audio being out of synch and I too agree it's Xfinity's issue! My Roku worked just fine until XFinity stopped using their beta version and upgraded their app to current/final version. I've spent hours on the phone speaking to customer service reps who don't even acknowledge they know of this ...Jun 5, 2022 · I installed the Xfinity App on my RV's Roku TV.  The Xfinity app works perfectly as long as I am connected to my home wifi.  When we travel and connect to either my phone's hot spot or ca...The Xfinity Stream app is included with your Xfinity service. You never have to miss must-watch TV. Stream top networks, live sports and news, thousands of On Demand shows and movies, and even your DVR recordings on any screen. Top Features: • Connect to your home WiFi to stream your full channel line-up and your entire Xfinity On Demand library.Thank you for taking the time to reach out about this issue that you're having with your Smart TV and the Xfinity Stream app, @pamkelly0080. This is certainly not the experience that we want you to have when trying to enjoy your shows with such a nice television. I also apprecaite that you attempted so many troubleshooting steps on your own!This is so ridiculous. Xfinity should just remove them from the channel list and not even pay them anything. If they want to have their own app and only let people watch many programs on there, fine, but I’m not gonna jump through hoops to watch programs. I pay for cableTV for a reason…..to EASILY watch shows on a big screen TV.To play content that’s only available in-home, please turn off iCloud Private Relay. Go to the Apple menu > System Preferences, or click the System Preferences icon in the Dock. Click on Apple ID at the top of the screen. Choose iCloud. Click to turn Private Relay off. If you continue to experience issues, please contact us using the method ...2 days ago · Roku Xfinity App Not Working 2023 . If you’re a Roku user, you may have noticed that the Xfinity app isn’t working. This is because Comcast is ending its support for the app on January 1, 2023. This means that after that date, you’ll no longer be able to use the Xfinity app on your Roku device.3.Check for updates. To see if updates are available for the app, open the App Store, tap your profile icon, then scroll down to see if updates are available. If updates aren't available for the app, update the software on your iPhone or iPad. 4.Delete the app, then redownload it. Delete the app .Dec 11, 2023 · 5 months ago. Mine is also not working. When I select the stream app on my roku stick (brand new), it opens but the best way I can explain it is it freezes. The remote can't search within the app, it is completely unresponsive. Just started last night. I can use the stream app on my phone and stream to ROKU, but that is the only way I can watch.Thanks for the note here. We're working with ABC to help get this issue resolved in their channel. Once they have an update available, you'll want to check for a system update to update the channel on your Roku device. We'd recommend continuing to stay in touch with ABC for any further status updates regarding the availability of a channel update.Device is a Google Pixel 7a running stock Android and is NOT rooted. Seems to have started after the last Android security update (not 100% sure on that). This is NOT acceptable, especially since I'm paying a subscription. Update your Android app to fix whatever the issue is or I'm switching to a different security cam provider.Click the "New message" (pencil and paper) icon. The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there. - As you are typing a drop-down list appears. Select "Xfinity Support" from that list. - An "Xfinity Support" graphic replaces the "To:" line.This is so ridiculous. Xfinity should just remove them from the channel list and not even pay them anything. If they want to have their own app and only let people watch many programs on there, fine, but I’m not gonna jump through hoops to watch programs. I pay for cableTV for a reason…..to EASILY watch shows on a big screen TV.On August 1, 2022, Xfinity pushed out an update to the Xfi app and now, the Xfi app no longer displays Wifi network settings or information, which means there is no way to see or modify your Wifi network settings. The only thing the Xfi app shows is account information. Xfinity needs to fix the Xfi app so that it shows Wifi network settings and ...I am using the Xfinity Stream BETA app (ver 6.1.1) on multiple Roku devices. For the last couple of months or so I intermittently cannot search / find / view HD channels. Up until today I was able to exit and restart the app and the HD channels would reappear. Sometimes it took 2 or 3 tries, but was manageable.Hit the right button to go to System, then to System Update. Hit the right button and Check Now. This will ensure that your Roku device has the latest software installed. 3. Connectivity glitch. If something went wrong when opening the app or when powering your Roku, this should fix it. Just restart the Roku device by unplugging it and then ...I have a 55" Insignia Roku TV, on which I'm receiving the TVAPP-00100 message every time I try to use the Xfinity Stream app. I have tried the 'unplug the modem' solution and it had no effect for me. The app works fine on my 42" Insignia TV, tablet, and cell phone. Only the 55" doesn't work. I have also tried uninstalling and reinstalling the ...It's a very inexpensive Roku, does not have a model number on it. Has external power supply and a HDMI cable. I bought it at walmart. The internet is working fine on my ipad and laptop using this pubic xfinity wifi - the ipad and lap top both ask me for my user name and password, the roku never does - this seems like it might be the problem?Our customers using the Xfinity Stream app and Xfinity Stream app Beta using the Roku device to stream have been reporting a few issues using the app. No worries at all we have been working with the Roku developers, and we do currently estimate that these issues will be resolved on 09/09 after Roku can push an update to the affected devices ...Error TVAPP-00101. I've confirmed that the Roku box is using my home WiFi connection. I've rebooted the Roku, logged out of the Xfinity Stream App and logged back in, removed the Xfinity Stream App and added it back to the Roku, and rebooted my modem. None of these steps fixed the issue. Streaming does work from my PC on the same WiFi network.Xfinity knowledgebase says: The Xfinity Stream Beta app is available on the following Samsung device models: 2017 TVs with minimum firmware version T-KTMAKUC-1210.8 and Model Codes Q9F, Q8C, Q7F (Flat), Q7C (Curved), MU9000, MU8500, MU8000, MU7600, MU7500, MU750, MU7100, MU700, MU7000, MU6500, MU6490, MU6300, MU630, and MU6290 2017 TVs with ...Xfinity customers also get: • 24/7 real-time support anytime you need it. • Tools to help you seamlessly activate your equipment and test your internet speed. • Xfinity Rewards. Enjoy special perks, unique experiences, and product benefits just for being a customer. Customers who rent our equipment get even more: • Everything you need ...Click the "Direct Message” icon (upper right corner of this page) Click the "New message" (pencil and paper) icon. Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. Type your message in the text area near the bottom of the window. Press Enter to send your message.Force-quit the app. Apple: Quickly press the Home button twice to see previews of your recently used apps, then swipe left or right until you find the Xfinity Stream app. Swipe upwards on the preview of the app until it is no longer on the screen. Android: Open the Settings, tap Apps, then tap the Running tab. Find Xfinity TV and tap Force stop.Cable companies aren’t terribly popular with their customers, and the size of their monthly bills goes a long way toward explaining why. Cable companies aren’t terribly popular wit...Here are a few different ways of how to fix the Xfinity Stream App on a ROKU TV.Buy one of these to add the Xfinity Stream App to your TV:Get a Fire Stick He...The app opens and then takes me to main screen but then closes and goes back to Roku Home Screen. Deleted and reinstalled twice. Still same issue.In recent years, more and more people are choosing to cut the cord and ditch traditional cable TV in favor of streaming services. One popular device that has gained widespread reco...r/Comcast_Xfinity. • 4 mo. ago. Stream app no longer works on Samsung Smart TV. Closed. The app has been working fine until a day or two ago. Now it starts up fine, the guide and all menus work, and recorded programs playback with no issue. When I try to play live TV it tells me this video cannot be played and gives error: TVAPP-00148.Roku setup; Features, settings & updates; Wi-Fi & connectivity; Channels & viewing; Solving playback issues; Remotes; Roku mobile app; Roku legacy products; Issue Tracking Board; Roku TV. Manufacturer support & warranty resources; Discussions; Roku Audio. Discussions; Roku Smart Home. Using your smart home devices; Cameras & doorbells; Lights ...Dec 8, 2023 · Here's the detailed steps to direct message us: Click "Sign In" if necessary. Click the "Direct Message” icon (upper right corner of this page) Click the "New message" (pencil and paper) icon. Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list.To send a direct message you may need to: Click "Sign In". Click the "direct message" icon. Click the "New message" (pencil and paper) icon. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line.Dec 13, 2023 · It says to uninstall the Xfinity Stream app, close and restart the Roku device officially through the settings, then install the Xfinity app once more. Looks like that helps clear the memory on the device.Xfinity Stream app not working in error, You are having the issue like crashing, buffering, Roku error 500, System isn't compatible,cast• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window • Press Enter to send it828 Messages. @f2bme. The issue of the audio being out of sync with your Roku device is an issue that has been confirmed with Roku. This is an issue that was caused by a software update from Roku. They are away of the situation, and at this time do not have an expected time frame when this will be resolved.Make sure to update the Roku Android app or the Roku iOS app, depending on which device you own. If Netflix still doesn't work, try completely deleting the Roku app from your Android or iOS and then reinstall it from scratch. Make sure your Netflix account is still active. If you can log into your Netflix account on other devices, double-check ...Just like my Flex device has continued to always work, and streaming live TV on my laptop has always worked. I know Roku blames that Xfinity has a buggy app, and Xfinity blames Roku. All I know is they can keep pointing fingers at each other and drag hours of your valuable time 'troubleshooting', or they could fix the issue. In my opinon, it's ...For the past week I have not been able to use the Xfinity Stream App. I have Un-installed, and reinstalled it. And it presents with a black screen on it and a single white horizontal line across my smart TV screen. I have a newer Samsung Smart TV and this app doesn't work.Nov 2, 2023 · My xfinity stream app is showing error code TVAPP-00101 on the TV....we have logged out, logged back in, and Uninstalled the app and it's still not working. This ...